Delivery & Fulfilment Policy

This Delivery & Fulfilment Policy explains how Vandiya Softwares Private Limited ("Vandiya," "we," "us," or "our") delivers the products and services you buy from us. It forms part of our Terms of Use.

1. Digital delivery only

Everything Vandiya sells is digital and delivered online. We do not sell or ship physical goods, so there is no shipping, no courier, no delivery address needed and no shipping charge.

2. How you receive what you bought

• Confirmation email. Once your payment is confirmed, we send a confirmation to the email address you used at checkout, with the details of what you bought.
• Software subscriptions (such as our CRM, AI tools, reputation, social media and listing tools) are delivered as access to the Vandiya platform. We email you a login or an invitation to set your password, and the products you bought are switched on in your account.
• Digital and online services (such as website builds, SEO, listings management, setup and other managed services) start with an email from our team to confirm what we need from you and the next steps. Work is then delivered online, for example through your Vandiya account, by email, or as links, files and reports.

3. Delivery timelines

Delivery starts once your payment has been confirmed by our payment partner. Timelines are counted in business days, Monday to Friday, excluding public holidays in India.

• Software subscriptions: access within 24 hours (business days) of payment, and often sooner.
• Setup and managed services: work starts within about 2 to 5 business days of payment.
• Project work such as website builds: the expected completion time is shared with you before or at the start of the project, and depends on its scope.

Some services need information or access from you, such as your business details, logo and content, or access to your domain or existing accounts. Timelines may move if we are waiting on these, and we will let you know what we need.

4. If you have not received access

If you have not received your confirmation or login within the timeline above:

1. Check your spam, junk and promotions folders for an email from vandiya.com.
2. Make sure the email address you entered at checkout is correct.
3. Email support@vandiya.com with your business name, the email used at checkout, the payment date and amount, and the transaction reference if you have it.

We aim to reply within 1 business day and will resend your access or fix the problem. If we cannot deliver what you paid for, you can ask for a refund under our Refund & Cancellation Policy.

5. Where we deliver

Because delivery is online, our products and services are available to customers in India and the other countries we serve, subject to any limits shown at checkout.

6. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date above.

7. Contact us

Questions about delivery or access? Contact Vandiya Softwares Private Limited, Chennai, Tamil Nadu, India, at support@vandiya.com.